Support

E-mail support@worldgiginsider.com — we answer within one working day (Mon–Fri, UK time). Include your store URL and the order number.

Before you write — the six things that fix 90% of cases

1. “Orders stopped syncing” — open Pillarbox › Orders. Anything not synced shows the exact reason and a Retry button. Most often the Click & Drop API key was regenerated: paste the new key in Settings (we verify it live).
2. “API key rejected” — create a new key in Click & Drop › Settings › Integrations › API and paste it in Pillarbox › Settings.
3. “Weight error” — Click & Drop needs a weight: add product weights in Shopify or set a default package format, then Retry.
4. “Postcode not recognised” — edit the shipping address on the order (a space before the last three characters usually fixes it), then Retry.
5. “Customs description missing” — set Pillarbox: customs description on the product (Products › Metafields), then Retry.
6. Billing — plans are billed by Shopify on your monthly invoice; change or cancel in Pillarbox › Plans at any time.

Status

Click & Drop service status: https://clickanddrop.statuspage.io/ · Shopify status: https://www.shopifystatus.com/